Tour Terms and Conditions
This Tour Terms and Conditions document outlines what ArchaeoAdventures LLC will provide when you sign up for an ArchaeoAdventures LLC tour, and what you as the traveler agree to do while on tour with ArchaeoAdventures LLC. By booking or participating in an ArchaeoAdventures LLC tour you are agreeing to thee following Tour Terms and Conditions. By booking a tour you acknowledge that you have read, understand and agree to be bound by the following Terms and Conditions. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.
Please read the document carefully before you complete your tour reservation registration. It is the traveler’s responsibility to have read this document and understand our Tour Terms and Conditions, as well as adhering to them.
Will Genevieve be attending/leading the tour?: Genevieve does not lead or join the ArchaeoAdventure tours. We have a wonderful local team of expert guides and tour managers who run our tours. In the countries where we operate it takes years of university training, work experience and passing certifications to become a licensed tour guide, tour director or tour manager qualified and licensed to work in that country. Our local teams are highly qualified and properly licensed to lead our tours. From time to time she may join a tour to photograph/film the experience or to monitor how the tour runs to ensure the best quality. It will not be announced if she is attending and her role will not be as a tour leader.
Accommodations: Our tours stay in comfortable, memorable hotels, home stays, boutique hotels and desert camps. Not every accommodation will have all the amenities travelers may find in hotels in their home countries. Some locations will have no wifi or wifi that doesn’t work well. Some accommodations will have no air conditioning or inadequate air conditioning. Some lodging may have street noise, sheep walking by, and camel trains loudly honking as they pass by our camp. We ask travelers to embrace all aspects of traveling with a positive, flexible attitude. This is part of the ArchaeoAdventures experience and we expect our travelers to help make our tours a great experience through a positive attitude. Pack your sense of adventure, flexibility and humor.
Booking a tour and your deposit: To book an upcoming ArchaeoAdventures Tour payment of the deposit per person is required. Reservations are taken on a first come first serve basis and we do not hold your spot until your deposit has been received. The tour registration form must also be completed and submitted to guarantee your spot. Deposit can be paid by credit card, debit card or paypal.
Traveler’s Insurance: Travel insurance is required to participate in all ArchaeoAdventures’ Tours. Proof of your traveler’s insurance coverage will be required prior to departure from your home country. Failure to submit this document may result in you not being allowed to participate in the tour and no refund will be issued. It is your responsibility to make sure you have all required insurance. All travelers are required to have international medical coverage (either through you home medical insurance or through traveler’s insurance), trip cancellation, and a minimum Emergency Medical Evacuation and Repatriation coverage of USD $200,000. Your insurance must cover reimbursement of the cost of the tour if you cannot participate after the refund date. By its very nature, traveling is unpredictable and situations can arise. We also recommend flight cancellation insurance, personal liability insurance, and loss of luggage. Travelers are wholly responsible for making their own insurance arrangements. Before purchase, read the fine print or call the insurance company to have a full understanding of when there is coverage and when there is not. Sometimes insurances won’t cover a canceled flight for circumstances such as a natural disaster or an act of war. Be aware of how much the insurance you purchasing actually covers and the process to receive a reimbursement. There are many excellent travel insurance companies. We recommend the site insuremytrip.com, as well as, Travel Guard, Access American, and World Nomads Insurance.
We recommend buying your traveler’s insurance right after you book your tour – this will help cover you in the unlikely instance that the trip is canceled or unexpectedly interrupted.
Canceled Tours – More Than 60 Days Prior To Departure: Note: The following is only if ArchaeoAdventures cancels a tour and does not cover if the traveler cancels their booking. If we cancel a tour more than 60 days prior to departure, the entire amount paid will be refunded to you, unless the cancellation happens less than 60 days prior to the tour departure. Less than 60 days prior to departure no refunds will be given and reimbursement needs will be handled by your travel insurance. For tours canceled by ArchaeoAdventures more than 60 days prior to departure, refunds will be processed and given within one month after the tour cancellation. Once the refund has occurred, ArchaeoAdventures and its representatives have no other obligations to tour members for the canceled tour, including any other additional costs incurred due to the canceled trip, such as cancellation or change of airlines tickets or other reservations not booked by ArchaeoAdventures. The tour member’s trip cancellation and interruption insurance is responsible for these reimbursements. Tour participants will need to go through their chosen insurance company for compensation and reimbursement for these reservations not booked by ArchaeoAdventures.
Minimum Number of Travelers for Tour: If the minimum number of travelers listed on the tour is not met, ArchaeoAdventures reserves the right to cancel the tour. If the tour is canceled due to not reaching the minimum number of participants, travelers will be alerted 59 days prior to departure.
Canceled Tours – Less Than 60 Days Prior to Departure: Note: The following is only if ArchaeoAdventures cancels a tour and does not cover if the traveler cancels their booking. If the cancellation happens less than 60 days prior to the tour departure. If the tour is cancelled less than 60 days prior to the tour departure, contact your travel insurance for reimbursement on the tour costs. Your travel insurance will be responsible for reimbursing you for all costs associated with the tour. The tour member’s trip cancellation and interruption insurance is responsible for reimbursement if the tour is cancelled less than 60 days before departure. ArchaeoAdventures takes no responsibility for refunding the cost of products not purchased through ArchaeoAdventures – such as cancellation or change of airlines tickets, hotels before or after the tour, or other reservations not booked by ArchaeoAdventures. Travelers agree that the cancellation policies expressed here shall take precedence over and supersede any rights to refund mandated under the consumer protection laws of any state.
Cancellation by Travelers: Note: The following applies if a traveler cancels their tour, irrespective of if ArchaeoAdventures cancels the tour. Your deposit is refundable for 30 days from the date your deposit was paid. After 30 days your deposit is no longer refundable and will be forfeited should you cancel your tour booking. Deposits placed 60 days – 90 days before your tour departs are nonrefundable. If you cancel your reservation and later the tour ends up being canceled your deposit is still forfeit and non-refundable. You may receive a credit toward a future ArchaeoAdventures tour if you cancel your reservation for a Qualified Event, as stated below, before 60 days prior to departure. Travelers agree that the cancellation policies expressed here shall take precedence over and supersede any rights to refund mandated under the consumer protection laws of any state.
Qualified Event (family or medical emergency): ArchaeoAdventures may provide a credit toward a future tour if you cancel your reservation more than 60 days priors to your tour departure date and your Qualified Event meets one of the following reasons and requires you to cancel your tour. You must provide proof of the event occurring and it is ArchaeoAdventures’ discretion to determine if it is a Qualified Event.
1. Loss of employment (for you or your spouse). This does not apply if you are retiring or voluntarily left your job.
2. You, your spouse, or a first degree family member dies or suffers unexpected or disabling illness or injury that requires urgent medical care or hospitalization.
3. You or a first degree family member your are traveling with suffers a personal disaster (i.e. home burns down, flood destroys your home, you or your first degree family member is the victim of a serious crime) and this requires you to change your travel plans.
Deposit: Your deposit is refundable for 30 days from the date your deposit was received, unless booking the tour 60-90 days before departure. After 30 days your deposit is no longer refundable and will be forfeited if you cancel your tour booking. Deposits placed 60 to 90 days before a tour departs are nonrefundable.
Feedback: All post-tour feedback will be gathered through an anonymous digital survey system. Post-tour feedback will not be discussed in-person or over the phone.
Guides: We work with an expert team of local guides. We do our best to work with women guides wherever we can. But sometimes due to a shortage of female guides in certain areas and countries or cultural sensitivities it is not possible to work with women guides. We do our best to employ local women tourism professionals, but on occasion you may have a wonderful male guide guiding your tour.
Hotel Details: 30 days prior to the tour departure you will be emailed with a list of our hotels and their contact details. We do not release the hotel list prior to 30 days because hotels can change due to the hotel changing its room offerings, renovations, or other unexpected situations. If you wish to know more about the hotels, home stays, and desert camps on your particular tour please email [email protected]
Illegal Drug Use: Illegal drug use is not tolerated on any ArchaeoAdventures Tour. Possession of drugs is illegal in the countries where our tours operate and puts the entire tour group at risk. Smoking marijuana is legal in parts of the US and Europe but is also illegal in these countries. Leave all nonprescription drugs at home. It is illegal to have medicinal marijuana in these countries, a prescription does not make it legal. If you are found to possess illegal drugs or marijuana, you will be immediately expelled from the tour and sent home at your own expense. Possession of illegal drugs (including marijuana) carries a long jail sentence, life in prison, or in some cases a death sentence.
ArchaeoAdventures waives any responsibility if you are arrested for drug possession. For all prescriptions drugs, it is required they are brought in their original containers with a current prescription label.
Other Illegal Items: Prostitution and pornography are both illegal in the countries where we operate tours. If you are found partaking in either you will be expelled from the tour. Both carry long prison sentences. Also, do not take photographs of government buildings and structures, military builds and military personal. And drones are not permitted.
International Flights: International airfare is not included in the tour price. You will need to book your international flight. We recommend booking your airfare three months before your trip to ensure the best airfare price. Many of our guests prefer to fly in a day early to adjust to the time zone difference and to provide them an extra buffer day in case their flights are delayed.
Itineraries are subject to change: Traveling can come with many surprises and unexpected challenges. We do our best to follow the laid out itinerary, but sometimes unforeseeable situations arise. The itinerary is subject to change. Itineraries, transportation and hotels are subject to change due to weather, road conditions, operating conditions, government decisions or numerous other reasons beyond our control. The Tour Leader retains the right to change the itinerary for safety and convenience of the travelers. Changes to the itinerary are not cause for a refund.
Late Fees: There are no late fees and late payment is not accepted. All payment is due 60 days prior to the tour departure date. If payment is not made by 60 days you will be removed from the tour and no refunds given on the amount that had been paid.
Leaving or joining the tour: We try to work with traveler’s specific situations to the best of our abilities without compromising the experience of the other travelers. If you need to join a tour late or leave a tour early please contact our team before booking your trip.
Luggage: You’ll want to pack light. Lighter packing inevitably makes for more enjoyable travel. All travelers are allowed to bring one large piece of luggage (less than 23kg in weight) and one carry-on bag that adheres to airline dimension requires, plus small purse, shoulder bag or day pack. Large luggage needs to be easily movable by tour participants up — on and off the van, up to your room, up or down flights of stairs. Please be prepared to carry your own luggage throughout the trip – up multiple flights of stairs in hotels, along cobblestone streets through small towns, on and off our buses and vans.
Medical and Dietary Limitations: We do our best to help with medical and dietary limitations when possible, but ArchaeoAdventures Tours cannot take responsibility for travelers with medical or dietary limitations and cannot guarantee that special dietary needs can be met. Those with special dietary needs usually can travel fine with some flexibility and readiness to supplement meals at their own expense. We do try and help with dietary requirements at group meals, but cannot guarantee all dietary requirements are able to be met at each meal. Please discuss medical and dietary restrictions with your guide at the beginning of the tour so they can assist you during group meals when it’s possible. Please note: We cannot accommodate Vegan preferences on our tours.
Medical and Health Information: All travelers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveler is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, ArchaeoAdventures reserves the right to exclude them from all or part of the trip without a refund. By booking a tour with ArchaeoAdventures you agree to this policy.
Participation and Expulsion from Tour: We aim for everyone on our tours to have a great time and enjoy the country. If a tour participant acts in a manner that puts the safety of the other tour members at risk or in a manner that prevents the tour of progressing ArchaeoAdventures reserves the right and discretion to remove that person from the tour.
Pre-Existing Medical Conditions: We try to work with our tour participants’ medical conditions as best we can, but if a condition will impact the tour function or enjoyment of other tour members we reserve the right to deny bookings. Any pre-existing physical, mental, or emotional disability that may prevent you from fully participating in this tour must be disclosed prior to the start of your tour.
Photos/Videos and Marketing: During an ArchaeoAdventures Tour, photos or videos may be taken by the tour participants, guides, tour leaders, tour manager or other ArchaeoAdventures’ team member. By participating in an ArchaeoAdventures Tour you consent that these photos and videos may be published in any of ArchaeoAdventures’ website, social media channels (Facebook, Instagram, Youtube, etc), marketing materials, and brochures unless you specifically request in writing to ArchaeoAdventures that photos or videos containing your image not be used. This written request must be received by ArchaeoAdventures before the start of the tour. Otherwise, permission is granted to ArchaeoAdventures Tours LLC to perpetual, royalty-free, worldwide, irrevocable license to use these images and videos for publicity and promotional purposes without any further obligation or compensation payable to you.
Rates: Rates are based on tariffs, U.S. exchange rates, hotel rates and vendor fees at the time of tour reservation. Our tour rates are subject to change due to unpredictability of costs, exchange rates, and tariffs.
Refunds: See the above section Deposit Refunds for information on when your deposit becomes non-refundable. See the Canceled Tour and Cancellation By Traveler section for information and policies on refunds for Canceled Tour and Cancellation by Travelers. The full tour payment is non-refundable 60 days and less before the tour departs. No refunds will be provided 60 days or less before tour departures. No refunds will be given once the tour begins. No refunds will be given for loss of enjoyment, upset, disappointment, inconvenience or frustration regarding the tour, any aspect of the tour, contractors, tour leaders and guides, transportation, itinerary, experience, meal, restaurant, driver or any other aspect of the tour – whether physical, mental or emotional. Changes to the itinerary are not cause for a refund.
ArchaeoAdventures LLC is not liable and will not assume responsibility for any claims, loss, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical, mental or emotional. Changes to the itinerary are not cause for a refund. If an itinerary experience is changed or removed this is not cause for a refund. A change in hotel or dining experience is not cause for a refund. Change in guide is not cause for a refund. If a traveler misses an experience, hotel, meal, element of the itinerary or misses a day of the tour this is not a cause for a refund.
ArchaeoAdventures LLC is not liable and will not assume responsibility and no refunds will be given for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical, emotional or mental, resulting from the act or omissions of any party
While we endeavor to make travel arrangements with reputable suppliers, ArchaeoAdventures LLC is not responsible for the willful or negligent acts and/or omissions of such suppliers, their employees, agents, servants, or representatives, including, without limitation, their failure or inadequate delivery of services. All travel and arrangements are subject to the terms and conditions specified by the suppliers, air carriers and/or applicable governing laws. ArchaeoAdventures LLC and the Third Party Suppliers accepts no responsibility for losses or additional expenses due to but not limited to delay, inconvenience, changes to or cancellation of itinerary, sickness, weather, strike, war, quarantine, terrorism, defects in vehicles, breakdown in equipment, any act, omission, negligence or other causes beyond their control. All such losses or expenses will be borne by the passenger, as tour rates provide for arrangements only for the time and itinerary stated. ArchaeoAdventures LLC is not responsible for expenses incurred by trip members in preparing for the trip (i.e.: visa/passport fees, equipment, medical expenses, individual transfers, etc.).
There are no refunds on any service/activity during trip which client does not use.
Release of Liability: By booking an ArchaeoAdventures LLC tour, participants agree to the following release of liability. As a condition of acceptance each participant understands and has agreed to all information above and the following release of liability. I have carefully read the schedule of activities, requirements, the “Conditions and Responsibilities” provided by communication from ArchaeoAdventures LLC, and I am aware that the tour involves the risk of personal injury, death or loss (damage) to property. In consideration of the benefits derived by the trip, I voluntarily recognize and accept all risks thereof. I understand and agree on behalf of myself, my dependents, heirs, executors, and assigns, to release and hold harmless ArchaeoAdventures LLC and any of its officers, employees, agents, or representatives, from any and all claims, including but not limited to liability for delays, monetary damages, theft, illness, injuries, death, or for the loss of or damage to property resulting directly or indirectly from any occurrences or conditions. I agree to abide by the conditions set forth in the Terms and Conditions and Tour Policies and other sections as stated herein or elsewhere published. I affirm that I am covered by medical insurance which is valid overseas. I affirm that I have not relied on any additional oral or written representation or their suppliers for executing this release. I further acknowledge receipt of this release and I understand and accept its terms and conditions. Any questions I had concerning this release have been answered to my full satisfaction.
Returning Tour Member Discount: Returning Tour Members receive $100 OFF for them and $100 OFF for their traveler companions as a special returning tour member discount.
Single Supplement: We are not matchmakers and even the best attempts to match up solo travelers can sometimes lead to personality conflicts of travelers we pair up. So, we do not match up solo travelers and rather encourage travelers wishing to bunk with someone else to bring a friend, colleague, travel partner or family member with them on the tour. Solo travelers can pay a single supplement rate that covers the additional costs of private hotel rooms.
Smoking: Smoking is not permitted in the hotel public spaces, hotel rooms, on the bus, at restaurants, near the tour group. For the health of everyone on tour we do not permit tour participants to smoke on the bus, in restaurants, in the hotel public spaces, and in hotel rooms. Smokers may only smoke outside, as well as a reasonable distance from the group and downwind from tour members.
Sustainable and Ecofriendly: We run low impact, eco-friendly, sustainable tours. We leave no traces behind, reduce plastic use and leave as small a foot print as possible with our tours. And we ask our travelers to join us in this effort – contributing to the efforts of protection of the local land, its people, wildlife and culture. All our local guides and staff are properly employed, licensed and properly equipped and trained. We utilized local products and focus on economic benefits to local communities, as well as always considering and minimize the negative impact our tours have on the land and local communities. We are growing our efforts to reduce plastic water bottle use, working with our in-country teams to find creative ways to explore countries sustainably and with as little plastic waste as possible. This is an on-going process and easier to implement in some countries compared to others due to logistic, single-use plastic water bottle alternatives and local education around recycling and reducing plastic waste. Over the next 5 years you will see our tours become ever increasingly plastic-waste free. We look forward to helping you travel and explore the region in a sustainable, plastic-free style. Refer to each tour’s individual page and documents for how that tour is eco-friendly and how you can help us run a low-impact, plastic waste free tours.
Safety: We place the safety of our travelers and staff as our top priority. We are continuously in close contact with our knowledgeable on-the-ground staff, network of in-country partners and the US State Department. If at any time safety becomes an issue we will alter the trip itinerary or, if absolutely necessary, cancel, post-pone a trip, or end a tour early. Our Tour Leader will be closely monitoring the situation while the tours are in-progress to ensure that every tour is safe, though currently we do not anticipate any need to change the itinerary of our upcoming tours.
Third Party Suppliers: ArchaeoAdventures LLC is not responsible for the willful or negligent acts and/or omissions of such suppliers, their employees, agents, servants, or representatives, including, without limitation, their failure or inadequate delivery of services. All travel and arrangements are subject to the terms and conditions specified by the suppliers, air carriers and/or applicable governing laws. ArchaeoAdventures LLC and the Third Party Suppliers accepts no responsibility for losses or additional expenses due to but not limited to delay, inconvenience, changes to or cancellation of itinerary, sickness, weather, strike, war, quarantine, terrorism, defects in vehicles, breakdown in equipment, any act, omission, negligence or other causes beyond their control. All such losses or expenses will be borne by the passenger, as tour rates provide for arrangements only for the time and itinerary stated. ArchaeoAdventures LLC is not responsible for expenses incurred by trip members in preparing for the trip (i.e.: visa/passport fees, equipment, medical expenses, individual transfers, etc.).
ArchaeoAdventures LLC makes arrangements with accommodation providers, activity providers, airlines, private boat rentals, coach companies, transfer operators, tour and local guides, destination management companies and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although ArchaeoAdventures LLC takes all reasonable care in selecting Third Party Suppliers, ArchaeoAdventures LLC is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. By booking an ArchaeoAdventures Tour you acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and ArchaeoAdventures LLC does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction. ArchaeoAdventures LLC is not liable and will not assume responsibility for any claims, losses, damages, costs, refunds or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any Third Party and its employees. ArchaeoAdventures LLC is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.
Tipping: Tipping is a common cultural practice throughout the entire Middle East and North Africa. It’s a cultural practice throughout the region to tip small amounts for a variety of services. On your travels, notice the locals tipping each other for everything from opening a site to helping with carrying a fridge up flights of stairs. It’s an exchange of resources, a way to connect with a local community, and a way to show gratitude. Tipping is usually small amounts of money, but it’s deeply appreciated by the individual – more for what it symbolizes. Refer to the individual tour details page for the recommended tipping amounts for each tour. Tips can be given in USD, Euros or local currency.
Tour Forms: To book and travel on an ArchaeoAdventures tour all travelers are required to review, sign and return the Tour Release and Waiver. Omitting important information, altering the Release and Waiver Agreement will make it invalid and could lead to expulsion from the tour at your own expense with no refunds or reimbursements.
Tour Member Expectations and Requirements – Pack your positive attitude, flexibility, sense of adventure and humor: ArchaeoAdventures Tours has a few expectations that we require all travelers to agree to. This helps us create a great tour environment for all travelers. We expect travelers to bring a flexible, positive, can-do attitude. Our tours operate in developing, growing nations – it’s an exciting time to experience these countries. As a developing nation – many services, systems and levels of environmental cleanliness are not the same as you may be used to in your home country. You may see pollution, poverty, overcrowded cities, and sadly malnourished people and animals. You will also see countries working hard toward finding their way forward and finding solution for its economic, social and political challenges. We ask travelers to embrace all aspects of traveling with a positive, flexible attitude. This is part of the ArchaeoAdventures experience and we expect our travelers to help make our tours a great experience through a positive attitude. Pack your sense of adventure, flexibility and humor.
Traveler Changes to the Itinerary: By booking an ArchaeoAdventures Tour travelers agree to the booked itinerary and any changes ArchaeoAdventures needs to make to said itinerary. Travelers agree and accept that itineraries are subject to change at the ArchaeoAdventures LLC’s discretion. Tour itinerary will not be changed at traveler requests.
Tour Payment: Payment can be made by credit card (Mastercard, Visa, American Express) or PayPal. It is your responsibility to ensure payment is made on time. Missing the final payment deadline will result in late fees and may result in your removal from the tour. Please take note of the due date at the time you book your tour.
Visa Information and Passports: Check your country’s state department page for information on visa requirements. It is the traveler’s responsibility to ensure their passport is valid for travel.