Tour Terms and Conditions
(The following is valid for Tours Departing January 01, 2019 – December 31, 2019.)
This Tour Terms and Conditions document outlines what ArchaeoAdventures Tours will provide when you sign up for an ArchaeoAdventures’ tour, and what you as the traveler agree to do while on tour with ArchaeoAdventures. By registering and joining an ArchaeoAdventures tour you are agreeing to these Tour Terms and Conditions. Please read the document carefully before you complete your tour reservation registration. It is the traveler’s responsibility to have read this document and understand our Tour Terms and Conditions, as well as adhering to them.
Will Genevieve be attending/leading the tour?: Genevieve does not lead or join the ArchaeoAdventure tours. We have a wonderful local team of expert guides and tour managers who run our tours. In the countries where we operate it takes years of university training, work experience and passing certifications to become a licensed tour guide, tour director or tour manager qualified and licensed to work in that country. Our local teams are highly qualified and properly licensed to lead our tours. From time to time she may join a tour to photograph/film the experience or to monitor how the tour runs to ensure the best quality. It will not be announced if she is attending and her role will not be as a trip leader.
Accommodations: Comfortable, memorable hotels, home stays, boutique hotels and desert camps. Our tours stay in a variety of accommodations, please see your tours individual itinerary for me details about your tour’s specific hotels. Not every accommodation will have all the amenities travelers may find in hotels in their home countries. Some locations will have no wifi or wifi that doesn’t work well. Some accommodations will have no air conditioning or inadequate air conditioning. Some lodging may have street noise, sheep walking by, and camel trains loudly honking as they pass by our camp. We ask travelers to embrace all aspects of traveling with a positive, flexible attitude. This is part of the ArchaeoAdventures experience and we expect our travelers to help make our tours a great experience through a positive attitude. Pack your sense of adventure, flexibility and humor.
Booking a tour and your deposit: To book an upcoming ArchaeoAdventures Tour payment of the deposit per person is required. Reservations are taken on a first come first serve basis and we do not hold your spot until your deposit has been received. The tour registration form must also be completed and submitted to guarantee your spot. Deposit can be paid by credit card or paypal. Please refer the tour page for the deadlines to request a deposit refund. Your confirmation email and your invoice also contain this information.
Note: Your deposit is refundable for 30 days from the date your deposit was paid, unless otherwise stated. After 30 days your deposit is no longer refundable and will be forfeited should you cancel your tour booking. Deposits placed 60 days – 90 days before your tour departs are nonrefundable, unless otherwise stated.
Cancellation Policy and Refunds: We are committed to running our tours and ask that our travelers be committed to them as well. We also understand that unplanned situations may arise which require you to cancel your tour with us. Refer to the individual tour page for all the details and deadlines for deposit refunds and payment refunds. Your confirmation letter and invoice will also contain these details. All payments to ArchaeoAdventures Tours are non-refundable after the deposit refund deadline and on your final payment deadline. Please refer to the individual tour page for all the details and deadlines for deposit refunds and payment refunds and when these payments become non-fundable. Your confirmation letter and invoice will also contain these details. Once the non-fundable deadline passes refunds will not be given.
Canceled Tours: If we cancel a tour you have reserved, the entire amount you have paid will be refunded to you within one month after the tour cancellation, unless the cancellation happens less than 60 days prior to the tour departure (unless otherwise noted on the tour webpage). If the tour is cancelled less than 60 days prior to the tour departure, contact your travel insurance for a refund. The tour member’s trip cancellation and interruption insurance is responsible for reimbursement if the tour is cancelled less than 60 days before departure. ArchaeoAdventures takes no responsibility for refunding the cost of products not purchased through ArchaeoAdventures – such as cancellation or change of airlines tickets, hotels before or after the tour, or other reservations not booked by ArchaeoAdventures.
Once the refund has occurred, ArchaeoAdventures and its representatives have no other obligations to tour members for the canceled tour, including any other additional costs incurred due to the canceled trip, such as cancellation or change of airlines tickets or other reservations not booked by ArchaeoAdventures. The tour member’s trip cancellation and interruption insurance is responsible for these reimbursements. Tour participants will need to go through their chosen insurance company for compensation and reimbursement for these reservations not booked by ArchaeoAdventures.
Please refer to your individual tour’s cancellation policy on the tour webpage, as a few tours may have different cancellation and refund dates due to specific transportation and lodging requirements that require a large upfront cost to secure those special features.
Note: If the minimum number of travelers required to run a tour is not met the tour will be canceled 61 days prior to the departure date.
Deposit: Your deposit is refundable for 30 days from the date your deposit was received, unless noted otherwise. After 30 days your deposit is no longer refundable and will be forfeited if your cancel your tour booking. Deposits placed up to 90 days before a tour departs are nonrefundable, unless otherwise noted.
Can ArchaeoAdventures mail to me the tour documents, waivers and other documents to sign? We are a sustainable tour company that limits our waste and the amount of paper we use. As a result, all tour documents, waivers and other documents to sign are available for electronic download from your personal tour registration page. For ease of signing documents and reduce paper consumption, all of our waivers and other documents which need signatures are able to be signed electronically. All other tour correspondence you will be sent directly to you by email. We thank you for your understanding and helping us in our mission to create sustainable travel that makes a positive impact on the environment.
Gifts for the families and children we meet: Gifts are always given with the best of intentions, but have the potential for unintended negative results. The influx of “stuff” into a community can create a sense of dependency on travelers, seeing travelers as a bank to withdraw money or gifts, and lead to begging in children. Tension and conflict may arise when some beneficiaries receive gifts and others do not. And more often than not, the gifts that are given are not actually the gifts that are needed. Too often the gifts can quickly get discarded as trash.
We encourage travelers to give the gift of experiences – the families and children we meet are just as excited to meet you as you are of them. Spend time talking with the family and children. Learn from them and teach them something you know, such as about your home, or maybe a skill you have, or even let them practice their English.
If you wish to give gifts or money – donate to a reputable organization that works in the area. Or even purchase some’s goods, handicrafts, wares they are selling.
Guides: We work with an expert team of local guides. We do our best to work with women guides wherever we can. But sometimes due to a shortage of female guides in certain areas and countries or cultural sensitivities it is not possible to work with women guides. We do our best to employ local women tourism professionals, but on occasion you may have a wonderful male guide guiding your tour.
Hotel Details: 30 days prior to the tour departure you will be emailed with a list of our hotels and their contact details. We do not release the hotel list prior to 30 days because hotels can change due to the hotel changing its room offerings. If you wish to know more about the hotels, home stays, and camps please email [email protected]
Illegal Drug Use: Illegal drug use is not tolerated on any ArchaeoAdventures Tour. Possession of drugs is illegal in the countries where our tours operate and puts the entire tour group at risk. Smoking marijuana is legal in parts of the US and Europe but is also illegal in these countries. Leave all nonprescription drugs at home. It is illegal to have medicinal marijuana in these countries, a prescription does not make it legal. If you are found to possess illegal drugs or marijuana, you will be immediately expelled from the tour and sent home at your own expense. Possession of illegal drugs (including marijuana) carries a long jail sentence, life in prison, or in some cases a death sentence.
ArchaeoAdventures waives any responsibility if you are arrested for drug possession. For all prescriptions drugs, it is required they are brought in their original containers with a current prescription label.
Other Illegal Items: Prostitution and pornography are both illegal in the countries where we operate tours. If you are found partaking in either you will be expelled from the tour. Both carry long prison sentences. Also, do not take photographs of government buildings and structures, military builds and military personal. And drones are not permitted.
International Flights: International airfare is not included in the tour price. You will need to book your international flight. We recommend booking your airfare three months before your trip to ensure the best airfare price. Many of our guests prefer to fly in a day early to adjust to the time zone difference and to provide them an extra buffer day in case their flights are delayed.
Itineraries are subject to change: Traveling in developing and growing nations can come with many surprises and unexpected challenges. We try to be flexible to take advantage of opportunities that arise and any changing situations, so we can give you the best possible experience on the tour. Changes to the itinerary are not cause for a refund. We do our best to follow this itinerary, but sites can close unexpectedly and without prior notice according to the discretion of the government. Itineraries, transportation and hotels are subject to change due to weather, road conditions, operating conditions, government decisions or numerous other reasons beyond our control. The guide retains the right to change the itinerary for safety and convenience of the travelers. We do our best to follow the laidout itinerary, but sometimes unforeseeable situations arise. Traveling in developing nations, transportation, hotels, restaurants and sites can close with little warning due to continuous growth and change.
Late Fees: Late payments will accrue a 10% late fee per day that payment is overdue. Overdue fees begin to accrue starting on the day after the tour payment is due. If payment in full is not received within 7 days after this date the traveler forfeits their spot on the tour and what their deposit forfeited.
Leaving or joining the tour: We try to work with traveler’s specific situations to the best of our abilities without compromising the experience of the other travelers. If you need to join a tour late or leave a tour early please contact our staff before book your trip.
Luggage: You’ll want to pack light. Lighter packing inevitably makes for more enjoyable travel. All travelers are allowed to bring one large piece of luggage (less than 23kg in weight) and one carry-on bag that adheres to airline dimension requires, plus small purse, shoulder bag or day pack. Large luggage needs to be easily movable by tour participants up — on and off the van, up to your room, up or down flights of stairs. Please be prepared to carry your own luggage throughout the trip – up multiple flights of stairs in hotels, along cobblestone streets through small towns, on and off our buses and vans.
Dietary and Medical Limitations: We do our best to help with medical and dietary limitations when possible, but ArchaeoAdventures Tours cannot take responsibility for travelers with medical or dietary limitations and cannot guarantee that special dietary needs can be met. Those with special dietary needs usually can travel fine with some flexibility and readiness to supplement meals at their own expense. We do try and help with dietary requirements at group meals, but cannot guarantee all dietary requirements are able to be met at each meal. Please discuss medical and dietary restrictions with your guide at the beginning of the tour so they can assist you during group meals when it’s possible. Please note: We cannot accommodate Vegan preferences on our tours.
Participation and Expulsion from Tour: We aim for everyone on our tours to have a great time and enjoy the country. If a tour participant acts in a manner that puts the safety of the other tour members at risk or in a manner that prevents the tour of progressing ArchaeoAdventures reserves the right and discretion to remove that person from the tour.
Pre-Existing Medical Conditions: We try to work with our tour participants medical conditions as best we can, but if a condition that will impact the tour function or enjoyment of other tour members we reserve the right to deny bookings. Any pre-existing physical, mental, or emotional disability that may prevent you from fully participating in this tour must be disclosed prior to the start of your tour.
Photos/Videos and Marketing: During an ArchaeoAdventures Tour, photos or videos may be taken by the tour participants, guides, tour leaders, tour manager or other ArchaeoAdventures’ team. By participating in an ArchaeoAdventures Tour you consent that these photos and videos may be published in any of ArchaeoAdventures’ website, social media channels (Facebook, Instagram, Youtube, etc), marketing materials, and brochures unless you specifically request in writing to ArchaeoAdventures that photos or videos containing your image not be used. This written request must be received by ArchaeoAdventures before the start of the tour. Otherwise, permission is granted to ArchaeoAdventures Tours LLC to perpetual, royalty-free, worldwide, irrevocable license to use these images and videos for publicity and promotional purposes without any further obligation or compensation payable to you.
Rates: Rates are based on tariffs, U.S. exchange rates, hotel rates and vendor fees at the time of tour reservation. Our tour rates are subject to change due to unpredictability of costs, exchange rates, and tariffs. Once you book your tour and submit your deposit the price of your tour will not change.
Returning Tour Member Discount: Returning Tour Members receive $50 discount per ArchaeoAdventures Tour they have participated on. (i.e. Went on 2 ArchaeoAdventures Tours. Received $100 off the next tour.)
Single Supplement: We are not matchmakers and even the best attempts to match up solo travelers can sometimes lead to personality conflicts of travelers we pair up. So, we do not match up solo travelers and rather encourage travelers wishing to bunk with someone else to bring a friend, colleague, travel partner or family member with them on the tour. Solo travelers can pay a single supplement rate that covers the additional costs of private hotel rooms.
Smoking: Smoking is not permitted in the hotel public spaces, hotel rooms, on the bus, at restaurants, near the tour group. For the health of everyone on tour we do not permit tour participants or staff members to smoke on the bus, in restaurants, in the hotel public spaces, and in hotel rooms. Smokers may only smoke outside, as well as a reasonable distance from the group and downwind from tour members.
Sustainable and Ecofriendly: We run low impact, eco-friendly, sustainable tours. We leave no traces behind, reduce plastic use and leave as small a foot print as possible with our tours. And we ask our travelers to join us in this effort – contributing to the efforts of protection of the local land, its people, wildlife and culture. All our local guides and staff are properly employed, licensed and properly equipped and trained. We utilized local products and focus on economic benefits to local communities, as well as always considering and minimize the negative impact our tours have on the land and local communities. We are growing our efforts to reduce plastic water bottle use, working with our in-country teams to find creative ways to explore countries sustainably and with as little plastic waste as possible. This is an on-going process and easier to implement in some countries compared to others due to logistic, single-use plastic water bottle alternatives and local education around recycling and reducing plastic waste. Over the next 5 years you will see our tours become ever increasingly plastic-waste free. We look forward to helping you travel and explore the region in a sustainable, plastic-free style. Refer to each tour’s individual page and documents for how that tour is eco-friendly and how you can help us run a low-impact, plastic waste free tours.
Safety: We place the safety of our travelers and staff as our top priority. We are continuously in close contact with our knowledgeable on-the-ground staff, network of in-country partners and the US State Department. We update our site with the most current safety situation. If at any time safety becomes an issue we will alter the trip itinerary or, if absolutely necessary, cancel, post-pone a trip, or end a tour early. Our Tour Leader will be closely monitoring the situation while the tours are in-progress to ensure that every tour is safe, though currently we do not anticipate any need to change the itinerary of our upcoming tours.
Tipping: Tipping is a common cultural practice throughout the entire Middle East and North Africa. It’s a cultural practice throughout the region to tip small amounts for a variety of services. On your travels, notice the locals tipping each other for everything from opening a tomb to helping with carrying a fridge up flights of stairs. It’s an exchange of resources, a way to connect with a local community, and a way to show gratitude. Tipping is usually small amounts of money, but it’s deeply appreciated by the individual – more for what it symbolizes. Refer to the individual tour documents for the recommended tipping amounts for each tour. Tips can be given in USD, Euros or local currency.
Tour Forms: To book and travel on an ArchaeoAdventures tour all travelers are required to review, sign and return the Tour Release and Waiver. Omitting important information, altering the Release and Waiver Agreement will make it invalid and could lead to expulsion from the tour at your own expense with no refunds or reimbursements.
Tour Member Expectations and Requirements – Pack your positive attitude, flexibility, sense of adventure and humor: ArchaeoAdventures Tours has a few expectations we require all travelers to agree to create a great tour environment for all travelers. We expect travelers to bring a flexible, positive, can-do attitude. Our tours operate in developing, growing nations – it’s an exciting time to experience these countries. As a developing nation – many services, systems and levels of environmental cleanliness are not the same as you may be used to in your home country. You may see pollution, poverty, overcrowded cities, and sadly malnourished people and animals. You will also see countries working hard toward finding their way forward and finding solution for its economic, social and political challenges. We expect travelers to bring a flexible, positive, can-do attitude. We ask travelers to embrace all aspects of traveling in Jordan with a positive, flexible attitude. This is part of the ArchaeoAdventures experience and we expect our travelers to help make our tours a great experience through a positive attitude. Pack your sense of adventure, flexibility and humor.
Tour Payment: Payment can be made by credit card (Mastercard, Visa, American Express) or PayPal. Refer to each ArchaeoAdventures’ individual tour page for details and deadlines on when final payment. Final payment varies based on each tour’s requirements. Your final tour payment due date is listed on both your tour invoice and tour confirmation letter. It is your responsibility to ensure payment is made on time. Missing the final payment deadline will result in late fees and may result in your removal from the tour. Please take note of the due date at the time you book your tour.
Traveler’s Insurance: Travel insurance is required to participate in all ArchaeoAdventures’ Tours. Proof of your traveler’s insurance coverage will be required prior to departure from your home country. Failure to submit this document may result in you not being allowed to participate in the tour and no fund will be issued. It is your responsibility to make sure you have all required insurance. All travelers are required to have international medical coverage (either through you home medical insurance or through traveler’s insurance), trip cancellation, and a minimum repatriation and emergency rescue of USD $200,000. Your insurance must cover reimbursement of the cost of the tour if you cannot participate after the refund date. By its very nature, traveling is unpredictable and situations can arise. We also recommend flight cancellation insurance, personal liability insurance, and loss of luggage. Before purchase, read the fine print or call the insurance company to have a full understanding of when there is coverage and when there is not. Sometimes insurances won’t cover a canceled flight for circumstances such as a natural disaster or an act of war. There is no need to be paranoid, just be aware of how much the insurance you purchasing actually covers and the process to receive a reimbursement. There are many excellent travel insurance companies. We recommend the site insuremytrip.com, as well as, Travel Guard, Access American, and World Nomads Insurance.
We recommend buying your traveler’s insurance prior to purchasing your flight and 60 days before the departure date – this will help cover you in the unlikely instance that the trip is unexpectedly interrupted or canceled due to unforeseen circumstances less than 60 days before departure.
Visa Information and Passports: Check the individual tour page and documents for visa information.